Problems and challenges
In this satellite era, people do not have time to wait for something. They do not like to wait in the queue for the bus or train or taxi stand to reach to their destination. Therefore, there was a great need of a mobile app that can book ride for passengers within few seconds. We all prefer to have more genuine information, especially when dealing with strangers. When we don’t have sufficient information, we feel a lack of control and certainty, causing anxiety. Thus, to overcome this issue, “Live Tracking System” was required to track user’s booking ride status and even call to the driver as well. The fare calculator allows to estimate the cost of the ride prior to placing an order, it was also recommended so that users must know about the ride charges in advance.GPS system was the necessary facility to reach to the destination without wasting time anymore. Therefore, to fulfill this demand safe and secure routes must be available for the driver.
How it Works?
This app has basically three modules a) Passenger App b) Driver App c) Admin Panel
PassengerApp:
- Register/login page: Login with social media phone number & email or sign-up with personal details.
- Booking interface: A screen where the user will input their travel data and hail a cab or book one for later
- Fare Estimation: The fare calculator allows to estimate the cost of the ride prior to placing an order.
- Driver’s rating and reviews: feedback left by the customers’ on the driver, the trip, and the vehicle.
- Messaging: to contact the driver and settle the details e.g. exact pickup point.
- Payment: Users should receive a fare quote and pay it in-app. They can securely store their credit cards for one-click checkout or choose to pay with cash or mobile money.
- Push notifications: Keep the user updated on the booking progress and deliver the necessary information on their ride e.g. car model, color, number on the plate and ETA (estimated time of arrival).
- Ride history: Displays details of the previous trips and receipts, plus can allow re-booking the same ride in one click (e.g. for the standard work-to-home trips).
- Split the bill: This facility allows friends to share the ride costs
- Request my favorite driver: It allows riders to request their favorite driver.
- Waitlist: During peak hours users can add themselves on a waiting list, rather than refreshing the app over and over again in search for a ride.
Driver App:
- Driver profile and status:Drivers will be required to provide extra verification, e.g. their license and tax number when they register. The status functionality will help them adjust their availability and schedule.
- Order alert:: push notification plus information on the new booking – payment, route details, etc. Should allow accepting and cancelling orders.
- GPS Enabling: Navigation suggests the best route to the passenger and onwards.
- Estimation: States the order price with discounts (if available).
The reports offer a quick glance on trip starts, earnings, and payroll.
Taxi Admin Panel
Web app/Dashboard to store, manage and review all the in-app activity.
- It offers an overview of all the processes
- Suggest the best navigation for drivers and trips
- Manage revenue and payroll and collect data of clientele for further enhancements.
